Payment provider support in seconds.
With the same team
A client or merchant writes — the AI agent answers at once: where the payment is, why it's stuck, when it will clear. At night, on weekends, at peaks. More clients and turnover with the same team.
Where the team loses today
Growing by hiring is expensive
A new client, method or market means new people. Finding, training and onboarding takes months. Meanwhile the load sits on the current team.
Volume arrives before people
A big client connected, a method went down on Friday night, the peak hit overnight — requests wait for a shift, and the morning starts with clearing the night.
Slow support costs traffic
Merchants route traffic by how fast you resolve tickets. Tickets pile up — traffic goes to others, and sometimes stops altogether.
Requests resolved in seconds, not hours
The most common situations — and what they look like when the agent runs them.
Stuck payout: finds where it is and follows through to an answer
Finds the operation, works out whose side it's stuck on and why, answers the client substantively and comes back with updates until the case is closed.
- Manager: doesn't assemble a picture across systems for a routine request.
- Client: gets status and ETA in minutes — and can answer their own player.
- Owner: no request is lost or waiting for a shift.
Money debited, request “expired”: checks the receipt and takes it to the provider
Reads the receipt and matches it against the request and the bank statement. Unreadable digits are never guessed — it asks for the original, and a receipt that doesn't match never gets credited. If the money left but the provider shows the request as expired, it collects the evidence and prepares a claim — the manager only has to confirm.
- Manager: doesn't match receipts digit by digit or write claims from scratch.
- Client: answers the player with facts, not “we're checking”.
- Owner: a disputed deposit doesn't hang for days or turn into a complaint.
Mass failure: twenty identical requests — one incident
Spots the failure from the request flow, groups them into an incident, hands the tech team a picture — which method, since when, who's affected — and keeps affected clients updated until recovery.
- Manager: doesn't answer the same question twenty times.
- Client: hears about the outage from you, not from their players, and switches method in time.
- Owner: knows in the first minutes, not after the twentieth complaint.
“The report says paid, but there's no money”: reconciles and replies with a transfer ID
Reconciles the client's report with the payout register, finds the missing transfer, prepares a retry — the manager only has to confirm.
- Manager: doesn't reconcile exports by hand.
- Client: gets a transfer ID, not “we're checking”.
- Owner: reconciliation doesn't depend on who's on shift.
Decisions stay with your team
The agent takes the analysis, replies and routine. Money, rules and exceptions stay in the team's hands.
You confirm every action with money
Bank request, payout retry, status change — the agent prepares, the manager confirms with one button. The agent never moves money itself.
You get the hard cases with a ready solution
An unusual request arrives with the analysis: what happened, what's already checked, what the agent proposes.
You set the rules and see every case
Rules in plain language, changed in a minute. For every request you see what the agent did and why.
How agents run one case
The agent understands and decides, code checks and counts, a human approves what goes beyond the rules.
- Client writespayout stuck for three days
- Agent reads itwhich payment, which client
- Checks PSP and bankstatus via API in seconds
- Replies to the clientreason and ETA, right away
- Manager taps Approvebank request, text ready
- Case closedclient paid, everything logged
What changes from day one
Answers in seconds
Status, delay reason and ETA reach the client at once — at night, on weekends and at peaks. The team's morning doesn't start with clearing the night.
Your data stays yours
The agent runs in your perimeter: client and payment data never leaves the infrastructure. Our support never sees your data — updates arrive from outside.
New client — no new hire
Request volume grows, headcount doesn't.
Fully transparent
All agent actions in one dashboard, down to every case.
Manager on one button
Actions arrive ready — approve or reject.
Partners hear about outages from you
A method fails — the agent sees it in the flow, warns those affected and gives a workaround before the wave of complaints.
What you get
Experience in different verticals
First-line support
Chat, email, messengers, several languages. First line was drowning in routine questions, management couldn't see who was asking what, and conflicts surfaced as complaints.
Client service operations pipeline
A B2B service runs a client portfolio on data from their platforms: collect, analyse, decide, track, confirm, report. Every link was held by a person; the portfolio grew only with headcount.
Next steps
Free diagnostic
We look at your request flow and show what can be taken off the team and what it costs you today.
Pilot on one request type
One queue, measured before and after. Scale decision — by the numbers.
What people ask before a diagnostic
Questions about this product. General ones are on the home page.
We'll show it on your request flow
Monthly volume and channels — that's enough for a diagnostic.